Business advisor: within the central hub of commerce
Stadtsparkasse Düsseldorf, a leading bank in the region, is expanding its team at the Business Center with a new Service Advisor II role. This position is ideal for individuals with a background in commercial banking or finance, and a passion for customer service.
The Service Advisor II role involves advising business customers on financial products and services, managing customer inquiries, and supporting the sales and service processes for business banking clients. The role requires a high level of media, technical, and sales competence, as well as a strong knowledge of banking products, especially for business customers.
Qualifications for the role typically include completed commercial banking or finance-related training, several years of experience in customer advisory roles within banks or savings banks (Sparkassen), and good communication and sales skills. Further banking qualifications such as a Sparkassen or bank specialist certificate may also be advantageous.
The role requires commercial training or equivalent experience in customer-oriented professions. The Service Advisor II should have a high service orientation, quick comprehension, and strong communication skills. They must be flexible in handling various communication channels on short notice and work independently, reliably, and with a structured method.
The Service Advisor II will support customers with annual turnover up to 500,000 EUR in service and payment traffic issues. Communication will be via phone, email, and other media channels.
Stadtsparkasse Düsseldorf offers a central location, subsidized Rhine train ticket, fair salary conditions including a company pension scheme, and a comprehensive benefits package. This includes 39 hours with flexible working hours, 32 vacation days, mobile working, occupational health management including Urban Sports membership.
Stadtsparkasse Düsseldorf is committed to promoting professional development and encourages applications from women. The bank also welcomes applications from severely disabled individuals and those considered equal under § 2 SGB IX.
As a major supporter of regional social and cultural projects, Stadtsparkasse Düsseldorf has been serving the region since 1825 and currently has over 1,500 employees and more than 400,000 customers. The bank is a market leader, especially for SMEs, and offers training and development opportunities.
If you are interested in this role, we recommend consulting Stadtsparkasse Düsseldorf's official career portal or reaching out directly to their HR department for the precise details of the Service Advisor II role in their Business Center. The Business Center is currently hiring a Service Advisor II (m/f/d).
The Service Advisor II role at Stadtsparkasse Düsseldorf involves advising corporate clients on finance-related business products and services, managing their inquiries, and supporting sales and service processes. This position requires a background in commercial banking or finance, strong communication and sales skills, and qualifications such as completed commercial banking training and several years of experience in customer advisory roles within banks or savings banks.
