Five-Year Warranty Offering Essential Protection by Osaki
The Osaki 5 Year Extended Warranty offers a peace of mind for five years from the date of purchase, covering parts, labor, and structural framework of qualified massage chairs. Here's a breakdown of what this warranty covers and its exclusions.
Coverage on Parts and Labor
For the first three years, all parts and labor costs are included in the warranty. Parts coverage continues for a total of five years at no cost to the buyer.
Structural Framework
The structural framework is covered for three years on selected products.
Service
The warranty includes in-home service with a qualified technician sent to your location for repairs during the warranty period, applicable within the 48 continental U.S. states.
Warranty Validity
The Osaki 5 Year Extended Warranty is a non-transferable guarantee offered by Titan Chair LLC. It typically requires the purchase of an extended 2-year warranty to activate the full 5-year coverage. The warranty is provided by Titan Chair LLC or the manufacturer, depending on the product and retailer.
Exclusions and Limitations
The warranty does not cover shipping expenses or shipping the chair for service. Damage caused by environmental conditions such as rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood is also excluded.
Damage due to unauthorized repairs, alterations, or modifications, loss or damage resulting from natural wear and tear, neglect, misuse, or failure to follow operating instructions, damage from electrical disturbances and power surges or dropping the product, damage or loss due to commercial or corporate use, and loss of use during repair periods are not covered either.
Products purchased from unauthorized resellers or stolen products are excluded from the warranty.
Process for Obtaining Warranty Service
To obtain warranty service, customers should contact the manufacturer or authorized service provider directly. A qualified technician will be dispatched to your home to perform repairs during the covered period (applicable for the first three years of labor). No need to ship the chair to a service center within the continental United States.
Customer Support
For any queries or to receive service advice, call the Customer Service department toll-free at 1-888-848-2630 ext.3.
Proof of Purchase
Providing proof of purchase is essential for any warranty claims. The warranty is only applicable if the extended two-year warranty option is purchased alongside the Osaki product.
Return Authorization and Unauthorized Repairs
Before returning any product for service, a return authorization number must be obtained from Titan Chair LLC. Making modifications or attempting repairs without authorization may void your warranty.
This warranty package is among the best values available, offering convenience with in-home repairs and extensive parts coverage for five years while specifically excluding environmental damage, unauthorized repairs, commercial use, and normal wear and tear. The warranty does not cover damages caused by accidents or acts of God.
The Osaki 5 Year Extended Warranty, offered by Titan Chair LLC, provides natural peace of mind by covering parts, labor, and the structural framework of qualified massage chairs for five years, provided the buyers also purchase the extended 2-year warranty. The warranty excludes financial responsibility for shipping expenses or shipping the chair for service, along with damage due to environmental conditions, unauthorized repairs, neglect, misuse, and normal wear and tear.
