GoTo & Nexthink Team Up to Revolutionize IT Support & DEX Management
GoTo and Nexthink have teamed up to tackle IT support and digital employee experience (DEX) management. The partnership integrates GoTo's LogMeIn Rescue with Nexthink's Infinity platform, promising enhanced efficiency and user satisfaction.
Technicians can now launch LogMeIn Rescue sessions directly from Nexthink Infinity. This integration harnesses AI-driven diagnostics and automation to boost productivity. HCLTech's Nikhil Singh anticipates improved technician efficiency and a better employee experience.
The partnership transforms IT support into a strategic asset, according to GoTo's Joseph George. The integration creates a feedback loop, enriching Nexthink's analytics with Rescue's support data. This enables proactive IT strategies by identifying and resolving performance issues in real-time.
Global system integrators (GSIs) like Accenture stand to benefit. The partnership offers streamlined workflows, minimized downtime, and improved end-user satisfaction. IT teams and GSIs can expect faster resolution times, proactive issue prevention, and scalable service delivery. Channel partners also gain an opportunity to differentiate managed service offerings by delivering measurable business impact.
The GoTo-Nexthink partnership integrates LogMeIn Rescue with Nexthink Infinity, enhancing IT support efficiency and employee experience. With real-time issue resolution and improved analytics, IT teams and GSIs like Accenture can deliver faster, proactive service. The integration also presents opportunities for channel partners to differentiate their managed service offerings.
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