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Money Transfer Companies with Top Customer Reviews?

Comparing leading remittance and money transfer services based on their ranking in a prominent app store and customer reviews by Trustpilot.

Companies offering the top-rated money transfers for customers.
Companies offering the top-rated money transfers for customers.

Money Transfer Companies with Top Customer Reviews?

In the rapidly evolving digital landscape, customer ratings have emerged as a critical driver for downloads of money transfer and remittance apps. Even traditional companies that were primarily cash-based two years ago have recognized the importance of digital and included it as a key part of their future strategies.

The growth of digital money transfers has remained a vital part of the digital strategy for most money transfer and remittance companies. Let's take a look at the top-performing companies in 2023 based on customer ratings.

XE

XE, with over 70,000 Trustpilot reviews as of 2025, boasts a 4.3/5 rating. The company added about 10,000 new reviews in 2023, up from 8,000 in 2022, indicating an improving or stable strong performance compared to two years ago.

Wise

Wise, with an even higher number of reviews than XE, generally provides better exchange rates due to being an online-only provider. The company continues to be one of the top personal transfer companies in 2025 with strong customer approval, implicitly maintaining or improving its reputation since 2023.

TorFX

Though smaller in review volume, TorFX boasts a top client rating of 4.9/5 from about 7,000 reviews, signaling very high customer satisfaction. It is considered one of the best in the UK market, performing well in 2025, suggesting solid or improving customer experience compared to two years ago.

Remitly

Remitly, popular for remittances to Asia, Africa, and South America, received mixed but generally positive reviews in 2023–2025. Users praise its competitive pricing and fast service, though some recent customer service difficulties have been noted. Overall, Remitly's service remains strong but shows some challenges in customer support compared to earlier smoother interactions.

Western Union

Western Union, the oldest and highly established, has over 100,000 Trustpilot reviews and broad global reach. Its customer rating is somewhat moderated by reports of high fees and inconsistent customer service. Reviews in 2023–2025 indicate reliable and quick transfers but also highlight complaints about fees and technical issues.

In conclusion, XE, Wise, and TorFX lead on customer satisfaction in 2023 with either growing or consistently high ratings compared to two years ago. Remitly remains strong but shows mixed recent feedback on support, while Western Union continues to offer unparalleled reach with moderate customer ratings and noted issues consistent over recent years.

Combining customer ratings from app stores and Trustpilot continues to be used to profile the best-performing brands in terms of online customer ratings for money transfer and remittance apps. In 2023, digital is no longer a niche part of a wider business for most money transfer and remittance companies, but a primary focus. The growth of digital money transfers has made them a primary source of growth for most companies in this space.

In the year 2023, digital finance, particularly in the form of money transfer and remittance apps, was not just a niche part of a broader business for most companies, but a primary focus. The growth of digital money transfers has contributed significantly to the growth of these companies in the industry.

During the same year, various companies were rated based on customer satisfaction, with XE, Wise, and TorFX leading the pack. These companies demonstrated either growing or consistently high ratings compared to two years ago, signifying strong customer approval and a successful digital finance strategy.

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