Over 2,500 email accounts transferred: Modernization of Saudi Investment Bank's IT system
The Saudi Investment Bank (SAIB) has embarked on a significant modernization journey, aiming to enhance customer service, handle seasonal activities seamlessly, and strengthen cybersecurity through advanced data analytics. Under the leadership of Ahmed Megdad, the bank is now realizing its vision of being a trusted bank for its customers.
One of the key components of SAIB's modernization strategy is the adoption of the Pure Storage Platform and the Cloudera data platform. The Pure Storage Platform, known for its consultative approach, is designed to store, manage, and protect data of any size, offering a cloud experience with a unified Storage-as-a-Service platform for local, cloud, and hosted environments.
The Pure Storage Platform has enabled SAIB to perform faster analyses for improved data protection, a crucial aspect of cybersecurity. This has resulted in a reduction in storage read/write latency from 1 millisecond to 0.2 milliseconds, significantly improving the speed of the mobile app, mobile payments, and employee query response.
In addition to the Pure Storage Platform, SAIB is utilising the Cloudera data platform to make better data-driven decisions for its business. This strategic combination is expected to further enhance customer experience by enabling faster, more reliable access to services and improve cybersecurity through robust data protection and backup features.
SAIB's modernization measures have not affected the ERP system, the online portal, the mobile banking application, or other important bank services during the migration process. The bank has migrated over 2,500 email accounts seamlessly without impacting users.
Moreover, SAIB has implemented several resource-intensive workloads to quickly process and analyse large datasets, which aids in detecting and combating cyber threats. The new system at SAIB can handle peak loads, allowing the bank to run customer retention campaigns during peak times like Ramadan.
Ahmed Megdad, Senior Vice President of IT Operations at SAIB, emphasises the crucial support provided by Pure Storage for smooth operations at the bank. The dedicated service from Pure Storage allows SAIB to fully focus on its processes and serving its customers.
Businesses benefit from simplicity, flexibility, time savings, and cost reductions with Pure Storage's data storage platform. The Evergreen architecture of the platform ensures that it evolves with businesses, providing a reliable and scalable solution for the future.
While there is no direct evidence in the available sources that SAIB specifically improved customer experience or cybersecurity through the Pure Storage Platform, the bank has announced improvements in the customer experience after modernizing its IT infrastructure. The potential benefits of such platforms for enhancing customer experience and improving cybersecurity are well-documented, and SAIB's adoption of these technologies positions the bank well for the future.
The Pure Storage Platform has been adopted by SAIB as part of its modernization strategy, offering a unified Storage-as-a-Service platform for finance business, aimed at improving data protection and reducing storage read/write latency for faster mobile app, mobile payments, and employee query response. Leveraging the Cloudera data platform, SAIB expects to make better data-driven decisions for technology advancements, influenced by improvements in customer experience and cybersecurity.
