Privacy Policy Statement
City of Augsburg's Data Processing: A Comprehensive Overview
The City of Augsburg operates its data processing systems to ensure the smooth functioning of its digital services. Here's a summary of the key points regarding data processing on the city's website and related services.
Website and Services
The City of Augsburg's website can be found at our website. The use of the Smart Dialogue Platform, which facilitates chat-format communication, is aimed at presenting online offers attractively and providing efficient communication with the city.
Data Processing Purpose
The primary purpose of processing personal data on the City of Augsburg's website is to ensure the website functions properly, provide content, services, or contractual interactions smoothly. Data is only processed to the extent necessary for these purposes, such as managing user requests, contractual fulfillment, or communication with users.
Legal Basis for Data Processing
The legal basis for processing personal data by the City of Augsburg follows the GDPR framework:
- Consent (Art. 6(1)(a) GDPR) when users explicitly consent to data processing.
- Contractual necessity (Art. 6(1)(b) GDPR) if processing is needed to execute a contract to which the user is party.
- Compliance with legal obligations (Art. 6(1)(c) GDPR) where processing is required by law.
- Legitimate interests (Art. 6(1)(f) GDPR) where processing is necessary to safeguard legitimate interests of the City or third parties, provided these interests are not overridden by fundamental rights and freedoms of the data subject.
Data Storage and Transmission
Your data will only be stored for as long as it is necessary to fulfill the task, taking into account the legal retention periods. If necessary, your data may be transmitted to the responsible supervisory and audit authorities to exercise their control rights.
Smart Dialogue Platform and Data Privacy
The Smart Dialogue Platform used on the website is provided by viind GmbH, Leightonstraße 3, 97074 Würzburg. Technical characteristics such as IP address, browser, and operating system are temporarily collected by viind GmbH for error analysis purposes but are not linked to chat conversations.
Extended Functions and Service Providers
For extended knowledge-based functions (automated answering of questions via ChatGPT), the city of Augsburg cooperates with Microsoft Ireland Operations Ltd. For automated translation services, the city collaborates with DeepL SE, Maarweg 165, 50825 Cologne.
Job Applications and Data Protection
For the purpose of processing job applications, the personal data of applicants sent via the electronic applicant portal Bite is processed. Further information on data protection can be found in the applicant portal itself.
Data Transfers and Certifications
The European Commission adopted the "EU-US Data Privacy Framework" (DPF) on July 10, 2023, ensuring that the transfer of personal data to certified U.S.-based companies provides an adequate level of protection comparable to that in the EU. Microsoft Azure and Amazon Web Services are certified providers.
If your data is processed electronically, the technical operation of the viind data processing systems is carried out by their order processors (Hetzner Online GmbH, netcup GmbH, IONOS SE) in ISO 27001-certified data centers.
Public Tasks and Data Processing
The purpose of processing personal data by the City of Augsburg is to fulfill public tasks assigned by law, particularly for informing the public.
Data Protection Officer
The Data Protection Officer of the City of Augsburg can be reached at Hermanstraße 18, 150 Augsburg, 0821 324-2666, or via email at [email protected].
Location
The City of Augsburg is located at Rathausplatz 18, 150 Augsburg. For further information about the Augsburg Defect Reporter for cycling, please visit its privacy statement here.
In the City of Augsburg's digital ecosystem, personal-finance matters might benefit from the efficient communication facilitated by the Smart Dialogue Platform, especially when users need to manage user requests or contractual fulfillment related to their business financings. The city's cooperation with Microsoft Ireland Operations Ltd and DeepL SE for extended functions could potentially provide helpful automated answers for personal-finance inquiries.
