Problems with Pension System in Kazakhstan: Concerns Reported by Citizens
In Kazakhstan, if you've lost access to your Unified National Pension Fund (ENPF) account due to forgetting your password and no longer having access to the registered phone number, there's no need to worry. Here's a simple guide on how to regain access and obtain an online extract of your individual pension account.
- Contact ENPF customer support or visit an ENPF office in person. You'll need to verify your identity by providing official identification and answering security questions.
- Request assistance for account recovery due to lost phone number and forgotten password. The ENPF support staff can help reset your password and update the phone number linked to your account.
- Once your account is restored, you can log in online and download the extract of your individual pension account.
It's important to note that ENPF's official website or customer service channels usually have specific procedures for cases where the registered phone number is lost and password recovery via SMS is not possible. Therefore, direct offline contact with ENPF is essential.
On the other hand, if you are an employee officially employed under a contract, your pension contributions cannot be paid independently. Similarly, individuals who do not belong to the categories of individual entrepreneurs, private notaries, private bailiffs, lawyers, professional mediators, individuals receiving income under civil law contracts, or single consolidated payment payers, also cannot independently top up their individual pension account formed from mandatory pension contributions.
These rules are outlined in the Law on Pension Provision in Kazakhstan, with Article 50 and 98 specifically stating that recovering debts from pension savings is not allowed for contributors or recipients. The rules for receiving a deceased relative's pension have been reported separately.
We hope this guide helps you navigate the process of regaining access to your ENPF account. For more detailed information, we recommend contacting ENPF directly or visiting their official website.
- Managing your personal-finance, such as your Unified National Pension Fund (ENPF) account, can be challenging when you lose access due to forgotten password and unreachable registered phone number.
- In Kazakhstan, it's essential to remember that for employees under contract, pension contributions are not independently paid, and neither is the Independent-finance option available for topping up one's individual pension account.
