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In recent news, a resident in Russia was overcharged more than 7,000 rubles for communal heating due to a malfunctioning heat meter. This incident highlights the importance of checking communal utility meters and demanding recalculation of utility bills in multi-apartment buildings.
In multi-apartment buildings, communal property maintenance in utility bills is often a significant expense for residents. If a utility meter is broken, not calibrated, or readings not submitted on time, charges are calculated based on norms, which are typically higher than actual consumption. Overpayments for communal maintenance are often due to faulty communal meters.
Here's a step-by-step guide on how to check for faulty communal utility meters and demand recalculation of utility bills in Russia:
- Request a meter inspection or verification: Residents or the management company can initiate a meter check request from the utility provider or an authorized metering organization. In Russia, meters must be certified and periodically verified according to national metrology standards (GOST or Rosstandart regulations).
- Engage the managing company or homeowners association: If faults are found, formally submit a claim to the utility provider for meter recalibration or replacement. The utility provider is responsible for correct meter functioning and billing.
- Demand a recalculation of utility bills: If the meter is found faulty or inaccurate, the billing can be recalculated for the period of the meter’s faultiness, often by averaging previous consumption or using normative consumption standards.
- File a formal dispute: If the utility provider refuses to verify the meter or recalculate bills, residents can file a formal dispute at the local housing or consumer protection authority (Роспотребнадзор).
- Document all communication and meter inspections: It's essential to document all communication and meter inspections to have evidence supporting the claim.
For communal meters in multi-apartment buildings, where a single meter measures shared utilities (like heating, water, or gas common areas), it is common that residents rely on the building’s management to monitor and verify the meters. Problems with communal meters are addressed collectively through the managing organization, which should ensure meters are working correctly and bills accurately reflect consumption.
Consumers have the right to request an independent inspection if they suspect meter faults. Recalculation of bills is regulated by the Federal Law on Housing and Communal Services and relevant government decrees, allowing recalculation if meters are malfunctioning. Disputes can be resolved by the Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing (Rospotrebnadzor) or by the courts.
Remember, if you encounter issues with your communal utility bills, don't hesitate to take action. By following these steps, you can help ensure that your bills accurately reflect your consumption and avoid overpayments.
In multi-apartment buildings, overpayments for communal maintenance are often due to faulty communal meters, emphasizing the importance of regular meter inspections for personal-finance management. If a resident suspects meter faults, they have the right to request an independent inspection and may demand a recalculation of utility bills.
