Strategic senior personnel appointments unveiled as our company enters an exhilarating expansion period
Toyota Motor Corporation Strengthens Leadership Team and Launches New CRM Offering
Toyota Motor Corporation is making significant strides in its quest for strong, sustainable growth. The automotive giant has announced several new appointments to its leadership team and the launch of a new Customer Relationship Management (CRM) offering.
At the helm of the new CRM offering is Claire Zulu, who has been appointed as Head of CRM. Zulu, a seasoned professional, will lead the launch of this innovative service designed to help clients better understand and retain their customers through data, automation, and integrated customer journeys.
In addition to Zulu, the company has appointed three senior team members effective September 1, 2025. Yoji Matsuyama, previously the Chief Compliance Officer of General Administration & Human Resources Group (Deputy Chief Officer) and Senior General Manager of Sustainability Management Division, has been appointed as the Chief Compliance Officer of External & Public Affairs Group (Deputy Chief Officer).
Ross Green, CEO of the company, expressed his excitement about the future, stating, "We are thrilled to welcome these new team members and embark on this exciting journey with our new CRM offering."
Sarah Dillon, who previously worked at IDHL and Wavemaker, has joined the leadership team as Client Services Director. Dillon brings a strong background in client delivery, integrated multi-channel strategies, and account management to her new role.
James Guérin, previously of Clicky, has been appointed as the Chief Commercial Officer (CCO) at the company. His extensive experience will undoubtedly contribute to the success of the new CRM service, which is designed to support strong, sustainable growth for clients.
The company's expansion into the CRM sector underscores its commitment to delivering innovative solutions that meet the evolving needs of its clients. With its strengthened leadership team and new CRM offering, Toyota Motor Corporation is poised for a bright future.
Claire Zulu, the newly appointed Head of CRM, will lead Toyota Motor Corporation's innovative Customer Relationship Management (CRM) service, designed to enhance client understanding and retention through data, automation, and integrated customer journeys. Sarah Dillon, with her background in client delivery and account management, has joined the leadership team as Client Services Director, contributing to the company's business growth and its commitment to delivering cutting-edge solutions.
