Toyota dealership causedcolor discrepancy on customer's 2024 Tacoma's "Underground" door, resulting in an unsightly appearance after vehicle servicing.
In a recent turn of events, one Toyota Tacoma owner, Jacob Diaz, encountered issues with the Underground paint color on his newly acquired vehicle. The truck, which was a dealer loaner with 2,000 miles, seemed perfect at first, but upon closer inspection, Jacob discovered a paint mismatch on the door.
Jacob's ordeal began during a routine oil change at a dealership, where his Tacoma sustained a dent. Upon returning the vehicle to get it fixed, he was dismayed to find that the repair resulted in a noticeable color mismatch. This issue has been reported by other Tacoma owners, with some ending up with two-tone trucks due to color matching problems during repairs or touch-ups.
The Underground paint color, popular for its unique matte finish, is considered one of the softest on the market. This softness makes it prone to scratches, swirl marks, and susceptible to chipping, complicating repairs and making imperfections more visible. The flat finish nature of the Underground paint also highlights inconsistencies and imperfections more than typical glossy paints, making blending challenging.
To address these challenges, it's crucial to choose experienced professionals for body shop work, discuss blending techniques, and consider paint protection film (PPF) or ceramic coating. While these measures can help protect the paint and reduce the appearance of swirl marks, they are not guaranteed solutions. Some owners believe the clear coat might be thin, potentially leading to blistering and peeling over time.
Jacob had to return to the dealer to get the color mismatch fixed, but not before negotiating a $1,200 discount instead of driving back for the repaint. He also shared his experience on the 4th Gen 2024 Toyota Tacoma Owners Facebook page, sparking broader discussions about paint quality issues on recent Tacoma models, including the Underground color.
While some dealers have reportedly made attempts to address paint issues, the effectiveness and consistency of these efforts seem to vary. Complexities in matching the Underground paint color can be due to its sophisticated composition, paint formulation and application, variations in production, and aging/environmental factors.
For proactive protection, considering wider mud flaps, running boards, or PPF might be worthwhile. Documenting paint issues thoroughly with photos and dates, and communicating consistently with the dealer or Toyota corporate, is also essential.
In conclusion, the Toyota Underground paint is popular but poses special challenges in achieving a perfect match and maintaining its finish after repairs due to its unique characteristics. By being aware of these challenges and taking proactive measures, Tacoma owners can ensure their vehicles maintain their desired aesthetic.
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